Our Solutions Process

Order Management

Order Management

We have a customer service team, warehouse staff, an accounting department, and different delivery partners, which enable us to master the process effectively of receiving and processing customer’s orders. This ensures your business’s workflow runs smoothly by establishing efficient methods to keep it rolling. Order management also involves a series of interconnected touchpoints and stakeholders which would enable your customers to order the right products for the right price and receive them at the correct time.

The process:

When your customer places an order, the customer’s details are stored, including order history, the volume of orders, and payment preferences. The order is then sent to the warehouse where the manager checks the inventory, and continuous supply from vendors is recorded. If the stock is running low or runs out entirely due to a large order, an order will be placed in the purchasing department. Lastly, we send the order to the accounts department, where it is recorded as either cash sales or accounts receivable. The purchase is logged into the ledger, and an invoice is generated, which is sent to your client. A third-party shipping service, is outsourced, which then delivers the goods to the consumer, and the order is fulfilled.

Book Keeping and Accounting

Book Keeping and Accounting

We help you record financial transactions into a database; these transactions include purchases, sales, receipts, and payments by a person or an organization/corporation.

Whereas on the other hand, we record, summarize, analyse, consult, and report on your financials. Our team of individuals committed with the computer, communication, and problem-solving skills to help you document and report accounts receivables, inventory, accounts payable, loans payable, sales, purchases, payroll expenses, owners’ equity, and retained earnings.

Customer Support

Customer Support

We specialize in handling customer queries via email, chat, phone, social media, and other channels. We directly have one-on-one interaction with your consumers while they are making a purchase. We see this direct interaction as a critical factor in ensuring buyer satisfaction and encouraging repeat business.

We aim to provide timely, attentive, upbeat service to your customer and make sure their needs are met in a manner that positively reflects your company. Patience is crucial for customer service, which is why our customer service professionals are very thoughtful and can communicate clearly. They are knowledgeable about the product and can use positive language to help customers with complaints and questions, giving them information about products and services, while taking orders, and processing returns.

Reporting, Training and QA

Reporting, Training and Q/A

We aim to update weekly reports for you, that you are aware about what has been happening behind the scenes. Our team keeps a close eye on the management and accounts, while gaining feedback through customer service which helps us gain insights to develop for the future.